ORVEX Shipping Policy

Last updated: 10 August 2026

This Shipping Policy explains how orders placed through orvex.co.uk are processed, dispatched and delivered.

Please read this policy alongside our Terms & Conditions and Return & Refund Policy.

1. UK Delivery

ORVEX currently offers free standard UK delivery on orders over £49.

Any delivery charges applicable to orders below £49 will be displayed at checkout before you complete your purchase.

Available delivery services may vary depending on the product, delivery address and whether the product is currently in stock or available for pre-order.

2. Next-Day Delivery

Where an ORVEX order is advertised as having next-day delivery, this means next-day delivery after the order has been dispatched.

Next-day delivery does not mean that every order will be dispatched on the same day it is placed.

Delivery remains subject to courier availability, destination, applicable cut-off times, weekends, public holidays and circumstances outside our reasonable control.

For pre-orders, the applicable pre-order manufacturing and dispatch period must first be completed before the next-day delivery service begins.

3. Pre-Order Delivery

Certain ORVEX products may be offered for pre-order before they are available for immediate dispatch.

Unless a different estimate is clearly displayed on the relevant product page or during checkout, ORVEX pre-orders have an estimated dispatch period of:

35–60 days

This is an estimated dispatch period, not a guaranteed delivery date.

Once your pre-order has been dispatched, the applicable delivery service will begin.

Customers placing pre-orders will receive regular updates regarding relevant manufacturing, fulfilment and expected dispatch progress.

4. Pre-Order Delays

We work to dispatch pre-orders within the estimated timeframe displayed when you purchase.

However, pre-order timelines may occasionally change because of manufacturing schedules, component availability, quality-control procedures, international freight, customs processing, courier disruption or other circumstances outside our reasonable control.

If there is a material change to the expected dispatch timeframe, ORVEX will notify affected customers as soon as reasonably practicable and provide an updated estimate.

If ORVEX determines that we cannot fulfil your pre-order, the affected order will be cancelled and a full refund will be issued for the unavailable product.

Nothing in this section removes or restricts your statutory consumer rights.

5. Order Processing

Orders for products that are already in stock will be prepared for dispatch as soon as reasonably practicable.

Processing times may be affected by weekends, public holidays, unusually high order volumes, payment verification, address verification or other operational circumstances.

You will receive confirmation when your order has been dispatched where applicable.

6. Tracking Your Order

Where tracking is available, ORVEX will provide tracking information after your order has been dispatched.

Please allow sufficient time after receiving your dispatch confirmation for the courier's tracking system to update.

Once an order has entered the courier network, tracking information and estimated delivery times may be updated directly by the courier.

7. Delivery Estimates

Delivery dates and times provided by ORVEX or a courier are estimates unless we expressly state that a particular delivery date or service is guaranteed.

We will take reasonable steps to ensure orders are delivered within the applicable timeframe.

Circumstances outside our reasonable control may occasionally affect delivery.

Nothing in this Shipping Policy limits any statutory rights you may have if an order is not delivered within an agreed or legally applicable timeframe.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your delivery information carefully before completing checkout.

If you notice an error after placing an order, contact ORVEX as soon as possible. We will try to amend the delivery information where reasonably possible, but we cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

If an order cannot be delivered because the customer supplied incorrect or incomplete delivery information, additional reasonable delivery or redelivery costs may apply where permitted by law.

9. Failed Delivery

If a courier attempts delivery and nobody is available to receive the parcel, the courier may attempt redelivery, leave the parcel in an appropriate location where authorised, deliver it to a collection point or return it to the sender.

Please follow the instructions provided by the courier.

If an order is returned to ORVEX because the customer failed to collect it, repeatedly missed delivery or provided incorrect delivery information, we may contact the customer to arrange redelivery.

Additional reasonable delivery charges may apply where permitted by law.

10. Lost Parcels

If tracking indicates that your parcel has not arrived within the expected timeframe, please contact ORVEX customer support.

We may need to investigate the delivery with the relevant courier before determining the appropriate resolution.

Where a parcel is confirmed as lost before delivery to the customer, ORVEX will provide an appropriate remedy in accordance with applicable consumer law.

Customers should not normally be required to resolve a courier loss directly with the courier where ORVEX remains legally responsible for delivery.

11. Parcels Damaged During Delivery

If your parcel or product arrives visibly damaged, please contact ORVEX as soon as reasonably possible.

Where possible, retain the packaging and provide photographs showing the condition of the parcel and product. This can help us investigate the issue with the courier.

Depending on the circumstances, we may provide a replacement, refund or other appropriate remedy.

Your statutory rights remain unaffected.

12. Delivery Instructions and Safe Places

Where a courier allows customers to select a safe place, nominated neighbour, collection point or other alternative delivery arrangement, please consider the security and suitability of that location.

Any effect that a customer-requested alternative delivery arrangement may have on responsibility for the parcel will be determined in accordance with applicable law and the circumstances of the delivery.

13. Multiple Products

Where an order contains multiple products, they may occasionally be dispatched separately.

This may occur where products have different availability dates, are fulfilled from different locations or include a combination of in-stock and pre-order products.

Where practical, tracking information will be provided for each applicable shipment.

14. International Delivery

Unless international delivery is expressly offered at checkout, this Shipping Policy primarily applies to orders delivered within the United Kingdom.

If ORVEX introduces delivery to additional countries, available destinations, shipping charges and delivery estimates will be displayed at checkout.

International orders may be subject to local customs procedures, import duties, taxes or other charges depending on the destination. Where applicable, information regarding responsibility for such charges will be provided during the purchasing process or through an applicable international shipping policy.

15. Events Outside Our Reasonable Control

Delivery or dispatch may occasionally be affected by circumstances outside our reasonable control, including significant courier disruption, severe weather, customs delays, transport disruption, industrial action, supply-chain disruption, governmental restrictions or comparable events.

Where an event materially affects your order, we will take reasonable steps to minimise disruption and communicate relevant information to affected customers.

Your statutory consumer rights remain unaffected.

16. Returns

This Shipping Policy relates to delivery of your order.

Information regarding change-of-mind returns, faulty products, return shipping costs and refunds is contained in our Return & Refund Policy.

For ordinary change-of-mind returns under our voluntary 30-day returns policy, the customer is generally responsible for return shipping costs where permitted by law and appropriately disclosed.

17. Contact ORVEX

Shipping and delivery enquiries are handled by:

ORVEX HOLDINGS LTD
Company Number: 17264413
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom

Website: orvex.co.uk

If you have a question about dispatch, tracking, delivery or a missing or damaged parcel, please contact ORVEX customer support using the contact information displayed on our website.