Help & Support

Which couriers do you use?

We use trusted tracked delivery partners. Your dispatch email will confirm the courier and include your tracking link.

When will my order be dispatched?

Orders are normally prepared promptly on working days. You will receive a confirmation as soon as your order leaves us.

How do I track my order?

Use the tracking link in your dispatch email. If it has not arrived, check your junk folder or contact us for help.

What warranty is included?

Orvex products include the warranty stated on their product page. Keep your order confirmation as proof of purchase.

How do I choose the correct compression boot size?

Use the size guide on the product page and compare the measurements with your leg length. Contact us if you are between sizes.

Where can I find product instructions?

Instructions are included with your product. Our support team can also provide a replacement digital copy.

Which payment methods do you accept?

The available secure payment methods are shown at checkout and may vary by device or location.

Can I change my order after placing it?

Contact us as quickly as possible. We cannot guarantee changes once an order has entered fulfilment.

Where is my order confirmation?

It is sent to the email address used at checkout. Check your junk folder and confirm that the address was entered correctly.

How can I collaborate with Orvex?

Send your proposal through our contact page with links to your work, audience information and the type of collaboration you have in mind.

Do you work with athletes and recovery professionals?

Yes. We review relevant partnerships with athletes, teams, coaches and recovery professionals.

What is Orvex?

Orvex is a UK recovery technology brand focused on practical tools that help people recover and perform.

How can I contact Orvex?

Use the contact page and our team will reply as soon as possible during support hours.

How do I start a return?

Contact us with your order number and the reason for your return. We will provide the next steps and return instructions.

Can I exchange an item?

Where stock allows, our team can help arrange an exchange. Contact us before sending anything back.

What if my item arrives damaged?

Contact us promptly with your order number and clear photographs of the packaging and item so we can resolve it.