ORVEX Pre-Order Policy

Last updated: 10 August 2026

Thank you for pre-ordering from ORVEX.

Pre-orders allow customers to secure ORVEX products before they are available for immediate dispatch. This policy explains how ORVEX pre-orders work, including estimated dispatch times, payments, updates, delays and cancellations.

This policy should be read alongside our Terms & Conditions, Shipping Policy and Return & Refund Policy.

Nothing in this policy affects your statutory rights as a consumer.

1. What Is an ORVEX Pre-Order?

A pre-order is an order placed for an ORVEX product before that product is available for immediate dispatch.

Products sold on a pre-order basis will be clearly identified as Pre-Order before purchase.

By placing a pre-order, you are reserving stock from an upcoming ORVEX production or availability cycle.

2. Estimated Dispatch Time

Unless a different estimate is clearly displayed on the relevant product page or during checkout, ORVEX pre-orders have an estimated dispatch period of:

35–60 days

This is an estimated dispatch period, not a guaranteed delivery date.

The applicable delivery service begins once your order has been dispatched.

Where next-day delivery applies, this means next-day delivery following dispatch, subject to the relevant courier service, destination, cut-off times and circumstances outside our reasonable control.

3. Pre-Order Updates

We understand that customers are paying for their ORVEX products before they are available for immediate dispatch.

For this reason, pre-order customers will receive regular updates regarding the progress of their order.

Updates may include information regarding production, quality control, expected completion, shipping to our fulfilment operation, expected dispatch and any material changes to the estimated timeline.

Please ensure the email address and other contact information supplied with your order remain accurate.

4. Changes to Estimated Dispatch

Our 35–60 day dispatch period is an estimate.

Manufacturing and international supply chains can occasionally be affected by circumstances such as production schedules, component availability, quality-control procedures, international freight, customs processing, transport disruption or other circumstances outside our reasonable control.

If there is a material change to the expected dispatch period, we will notify affected customers as soon as reasonably practicable and provide an updated estimate.

We will take reasonable steps to minimise unnecessary delays.

5. Payment for Pre-Orders

Unless otherwise stated during checkout, payment for a pre-order is taken when the order is placed.

The price charged will be the price displayed and agreed at checkout, subject to any valid promotional discount applied to the order.

A later change to the retail price of the product will not normally change the amount already agreed for a validly accepted pre-order.

6. Pre-Order and Launch Pricing

ORVEX may offer special pre-order, introductory or launch pricing.

Where a product is offered at a pre-order or launch price, any future or regular retail price displayed alongside that offer is subject to the specific promotional information provided at the time.

Promotional codes and additional offers may be subject to separate terms.

7. Cancelling a Pre-Order

Nothing in this policy removes or restricts cancellation rights available to you under applicable UK consumer law.

If you wish to cancel a pre-order before dispatch, please contact ORVEX customer support as soon as possible.

Where you are entitled to cancel and a refund is due, the refund will be returned to your original payment method in accordance with applicable law and our Return & Refund Policy.

Once a pre-order has been dispatched, the applicable cancellation and returns rules will apply.

8. If ORVEX Cannot Fulfil Your Pre-Order

In the unlikely event that ORVEX determines that we cannot fulfil your pre-order, we will notify you and cancel the affected order.

You will receive a full refund of the amount paid for the unavailable product.

We will not substitute a materially different product without your agreement.

9. Delivery After Dispatch

Once your pre-order is ready, it will be dispatched using the delivery service applicable to your order.

ORVEX currently offers free standard UK delivery on orders over £49.

Where next-day delivery is applicable to your order, this means next-day delivery after dispatch, subject to courier availability and the conditions explained in our Shipping Policy.

Where available, tracking information will be provided after dispatch.

10. Orders Containing Pre-Order and In-Stock Products

If an order contains both pre-order products and products that are already available, the products may be dispatched together or separately depending on availability and fulfilment arrangements.

Where separate shipments are used, relevant tracking information will be provided where available.

11. Address Changes

Because there may be a period between placing a pre-order and dispatch, please contact ORVEX as soon as possible if your delivery address changes.

We will make reasonable efforts to update your delivery information before dispatch.

We cannot guarantee that an address can be changed after an order has entered final fulfilment or has already been dispatched.

12. Returns After Receiving a Pre-Order

Receiving a product that was originally purchased through a pre-order does not remove your applicable return or consumer rights.

ORVEX provides a 30-day voluntary change-of-mind returns period on eligible products, beginning when the product is received.

The conditions of that policy, including return condition requirements and responsibility for change-of-mind return shipping, are explained in our Return & Refund Policy.

Faulty, damaged, incorrect or misdescribed products are handled separately in accordance with applicable consumer law.

13. One-Year Warranty

Eligible ORVEX products include a One-Year Limited ORVEX Warranty from the date of delivery unless otherwise stated on the relevant product page.

The warranty period does not begin when you place your pre-order. It begins when the applicable product is delivered.

The ORVEX warranty is provided in addition to your statutory consumer rights.

14. Promotional Gifts

Where an ORVEX pre-order includes a promotional gift, bundle or complimentary product, availability and eligibility may be subject to the specific terms of that promotion.

If a qualifying pre-order is cancelled or returned, any associated promotional gift may also need to be returned where permitted by law and appropriately disclosed.

15. Your Statutory Rights

This Pre-Order Policy is intended to clearly explain how ORVEX manages pre-orders. It does not exclude, restrict or replace rights available to consumers under applicable UK law.

Where there is a conflict between this policy and a mandatory statutory consumer right, the applicable statutory right will take precedence.

16. Contact ORVEX

Pre-orders are administered by:

ORVEX HOLDINGS LTD
Company Number: 17264413
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom

Website: orvex.co.uk

For questions about an existing pre-order, cancellation request, address change or expected dispatch, please contact ORVEX customer support using the contact information displayed on our website.

When contacting us about an existing pre-order, please include your order number and the email address used to place the order where possible.